Allgo Rewards Gift Card FAQs


Where can the Allgo Rewards Gift Card Prepaid MasterCard® be used?


You can use the Allgo Rewards Gift Card at any retailer where the MasterCard Acceptance Mark is displayed, home and abroad. The gift card cannot be used to withdraw cash from ATMs. Before using the gift card you need to make sure there are enough funds loaded on it. You will not be able to use your gift card after its expiry date.


How does my Allgo Rewards Gift Card work?


You swipe your Allgo Rewards Gift Card along the reader and sign for your goods. You can use your Allgo Rewards Gift Card as many times as you like until the expiry date printed on the front of the card or up to the amount available on the card. As the card is used, the amount of each purchase is automatically deducted from the card's available balance.


Does my Allgo Rewards Gift Card have a PIN?


Your Allgo Rewards Gift Card does not have a PIN. On receipt of your Allgo Rewards Gift Card please sign the back. You will be asked to sign for all purchases at the point of sale.


Can I use my Allgo Rewards Gift Card for Internet or telephone purchases?


In many cases, you will be able to use your Allgo Rewards Gift Card online and for telephone purchases. However, as gift cards are not registered to an individual’s address, the Allgo Rewards Gift Card might not be accepted where address verification with the card billing address is required by the merchant.


How do I know the balance on my Allgo Rewards Gift Card ?


You can check your balance online on www.allgorewards.com or by contacting customer service on +353 1 563 4444* or info@allgorewards.com. You will need your full card details to check your balance.


Can I view my balance at an ATM?


No, the Allgo Rewards Gift Card cannot be used in ATMs.


Can I reload my Allgo Rewards Gift Card ?


At the present moment in time, the cards can only be loaded once.


Are there any fees associated with using the Allgo Rewards Gift Card ?


There are no card charges during the first 12 months. From month 13, there is a monthly service fee of €3, which will be deducted from the card's available balance.


If my Allgo Rewards Gift Card is lost or stolen, can it be replaced?


Prepaid gift cards should be treated like cash because if your card is lost or stolen, you may lose some or all of your money on your gift card. As a result, you must keep your gift card safe and not let anyone else use it.

If your Allgo Rewards Gift Card is lost or stolen, and you know your card number, you should immediately call the 24 hour lost & stolen card helpline on +44 1604 640513. It is your responsibility to provide the card number to cancel this card. . We will cancel the card and transfer any remaining balance to a new card. A fee of €20 will be deducted from the remaining balance on your card.


What happens if I need to return an item I have purchased?


Each retail store has its own returns policy and will handle the returns in the same manner as any other MasterCard transaction. They may credit your Allgo Rewards Gift Card , provide a cash refund or store credit.


Does the Allgo Rewards Gift Card have an expiration date?


Yes, the expiration date (mm/yy) is printed on the front of your card. Your gift card will not be accepted by merchants beyond this date.


What happens when my Allgo Rewards Gift Card expires?


The expiry month and year is printed on the front of your card (under Valid Thru heading). We recommend that you use all the available balance on your card prior to expiry. If after this time, you still have funds on your Allgo Rewards Gift Card , you are able to redeem your funds. To redeem your funds please contact Customer Services on +353 1 563 4444* or email info@allgorewards.com. A fee of €50 will be deducted from the remaining balance on your card.


What happens if I want to redeem the money on my Allgo Rewards Gift Card ?


You have the right to redeem the funds on your Allgo Rewards Gift Card at any time. You can do so by contacting customer services on +353 1 563 4444* or emailing info@allgorewards.com. A fee of €50 will be deducted from the remaining balance on your card. Please note that any remaining funds will be credited to the account where the funds originated. This could be your employer who paid for the card as a staff reward or the company who paid for the card as part of an incentive programme. The company can then decide on an alternative payment option for you in accordance with the non-cash rules applicable to your reward / incentive scheme.


Will I earn interest on my Allgo Rewards Gift Card balance?


You will not earn any interest on any funds loaded on your Allgo Rewards Gift Card .


What if I forget which email I have registered?


Please send us an email to info@allgorewards.com


*Calls to the Allgo Customer Services telephone line are charged at your standard network rate. Lines are open Monday to Friday between 09:00hr and 17:30hr.

MasterCard is a registered trademark of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).